Cruise
Adviser

February 2021

Lords of the fjords

Cruise
Adviser

February 2021

In this Issue

Editor’s letter

Returning to the fjords

Promotion: Saga Cruises
News: Canada cruise ban

Seabourn, the ultra luxury cruise line, puts 2022 cruises on sale

Video: Royal Caribbean International

Richard Fain, Chairman and CEO of Royal Caribbean Group, has releases latest video for trade partners

News: Fred Olsen pushes start date back

Plus, NCL launches new UK TV advertising campaign

Promotion: Fred Olsen Cruise Lines

Five reasons to recommend a 2022 Norwegian cruise with Fred Olsen Cruise Lines

News: Orlando Ashford joins Azamara

Plus, MSC takes delivery of MSC Virtuosa

Promotion: Norwegian Cruise Line
Video promotion: NCL Freestyle Rewards
News: Dr Sylvia Earle to join Aurora cruise

Plus, Hurtigruten launches 2022/23 Dover sailings

Promotion: Royal Caribbean International
News: AmaWaterways reveals six trends for 2021

Plus, Viking Cruises to launch new Egypt vessel Viking Aton

News: Incentives and new hires

The latest industry offers and appointments

News: Cancellations

From river to ocean, small-ship to mega-vessels, this is our comprehensive list of cruise line cancellation policies and suspension dates

The class of 2021

Anthony Pearce looks at the new launches to look out for this year

How to Sell: fjord cruises

Each issue, cruise expert Jane Archer shares her tips on selling a specific area of cruise. This time, she looks at fjord cruises

Trade support directory

Cruise Adviser directory provides you with the vital contact details for all major cruise lines operating in the UK

Editor’s letter

Returning to the fjords

Hello and welcome to the latest issue of Cruise Adviser.

As ever, we have all the latest cruise news, incentives and offers, plus our comprehensive directory listings and our cancellations document – keeping you up to date with all the latest changes.

This time around, Jane Archer’s How to Sell column focuses on the fjords – perhaps our favourite cruise destination. As Jane writes, the landscapes of west Norway are best viewed from the water, so no wonder numerous cruise lines have piled in over the years. It means clients are spoiled for choice – so we’ve provided nine options for those looking to return to fjords, or visit for the first time. Elsewhere, we take a look at the new ships set carry passengers for the first time this year in our Class of 2021 feature.

We’d love to hear your thoughts on the new edition and what you’d like to see more of, so please do email info@cruise-adviser.com. We hope you enjoy reading – and good luck selling.

Why we’ve gone digital

Over the summer of 2020, during lockdown, we dropped our print edition – and we’ve now made that move permanent. This is the fourth issue on a new interactive platform which will allow us to incorporate video, audio and animations into the design, creating a unique proposition. 

We believe that now is the right time to move away from print – with a fast-changing news cycle, the industry’s push towards more sustainable practices, the rise of remote working and busier-than-ever work schedules, a proper, thought-out digital magazine is the only sensible way to go. You can read more about our thinking here

Cruise Adviser exists to make your job easier, help you better understand cruises and, ultimately, sell more of them. Our reader surveys over the summer have helped us understand the challenges you face and the questions your customers are asking. This issue, and the ones that follow, will help you navigate these stormy waters – explaining the latest Foreign Office and travel corridor advice, safety protocols, testing breakthroughs, as well as covering the latest news, from ship launches to fam trips and incentives; features about the best new itineraries; comment; interviews; and analysis.

About

Get in touch

Cruise Adviser is the leading cruise publication for the travel trade. The award-winning magazine contains insightful comment, features, news and advice for those looking to sell cruise holidays. Uniquely aimed at frontline travel agents, two thirds of readers say the magazine has helped them make a sale.

Cruise Adviser is published monthly, and is out on the second Wednesday of the month

To view our 2021 media kit and forward features list, please click hereCruise Adviser is created by Waterfront Publishing. See waterfront-publishing.com for more details.


Contacts

Editorial
Anthony Pearce, director
anthony@waterfront-publishing.com

Design: The Studio
Sub-editing: Nathaniel Cramp

Advertising and partnerships
Sam Ballard, director
sam@waterfront-publishing.com

Bryan Johnson, senior sales manger
bryan@waterfront-publishing.com
020 3865 9338
07532 709 734

Cruise Adviser
Hop Exchange,
Southwark Street,
London,  SE1 1TY

020 3865 9360
info@cruise-adviser.com

Promotion: Saga

News

Canada cruise ban impacts Alaska season

Clia says it is “surprised” as the Canadian government extends its cruise ship ban until February 2022


The summer Alaska cruise season may be severely impacted after the  Canadian government extended its cruise ship ban until February 2022.

Omar Alghabra, the country’s transport minister, announced an extension of the ban on ships carrying more than 100 people from operating in Canadian waters. It also prohibits passenger ships carrying more than 12 people from entering Arctic coastal waters.

Alghabra said: “As Canadians continue to do their part to reduce the spread of Covid-19, our government continues to work hard to ensure Canada’s transportation system remains safe.

“Temporary prohibitions to cruise vessels and pleasure craft are essential to continue to protect the most vulnerable among our communities and avoid overwhelming our health care systems. This is the right and responsible thing to do.”

Transport Canada said cruise vessels in Canadian waters “pose a risk” to its healthcare systems.

“Should the Covid-19 pandemic sufficiently improve to allow the resumption of these activities, the minister of transport has the ability to rescind the interim orders,” the transport department added.

Clia said it was “surprised by the length of the extension”. Chair Charlie Ball said: “While we understand and support the government’s focus on combatting Covid-19 in Canada, we are surprised by the length of the extension of the prohibition of cruise.

“We hope to have an opportunity to revisit this timeline and demonstrate our ability to address Covid-19 in a cruise setting with science-backed measures, as Clia members are doing in Europe and parts of Asia where cruising has resumed on a limited basis.”

A spokesperson for Carnival Corporation said: “Given the unexpected length of the order, it will take us some time to assess whether there are any options to preserve a portion of the 2021 Alaska season.

“We will be consulting authorities in both the US and Canada before we take any additional action.”

News

Seabourn puts 2022 on sale

The ultra luxury line says they hope their new voyages “will give luxury travellers something to look forward to”


Seabourn, the ultra luxury cruise line, has put 2022 cruises for Europe, Alaska, British Columbia, Canada and New England on sale.

The new cruises include 68 sailings in Europe, with voyages from seven to 14 days. In addition, the line has scheduled 15 2022 summer sailings on Seabourn Odyssey in Alaska and British Columbia, with voyages from seven to 11 days and options to extend up to 14 days.

The line will also offer six sailings in late summer and early autumn aboard Seabourn Quest in Canada and New England.

“For the past year, most of us have been dreaming about travelling again and exploring this magnificent world we live in,” said Josh Leibowitz, president of Seabourn.

“We hope our new 2022 voyages will give luxury travellers something to look forward to and encourage them to make future travel plans. There is no better way to explore Europe, Alaska and Canada and New England than with Seabourn.”

Travellers interested in booking a 2022 Seabourn voyage can take advantage of several promotions to receive additional savings, including Early Bonus Savings.

Video: Royal Caribbean

Read more

Richard Fain, chairman and CEO of Royal Caribbean Group, has released his latest video for trade partners.

News

NCL launches TV advertising campaign

The Queen soundtracked ‘Break Free’ campaign will be shown across 38 channels in the UK


Norwegian Cruise Line has unveiled a new UK TV advertising campaign, its largest to date.

‘Break Free’ will be shown across 38 channels in the UK, including Channel 4, ITV, Channel 5 and a range of Sky channels. It is soundtracked by Queen’s song I Want to Break Free and will run from February 6 to March 7.

“At Norwegian Cruise Line, we have a history of innovation and we have always had a fighting spirit,” said NCL vice president and managing director in the UK, Ireland, Middle East and Africa, Eamonn Ferrin. “Our team has been using this pause to prepare for our comeback, and the creative minds and incredible talent we have in-house truly delivered. The NCL team has developed a campaign that calls to the traveller in each of us and our collective desire to feel free again.”

Karen Sequeira, marketing director, UK, Ireland, Middle East and Africa, adds: “‘Break Free’ is the first time we are undertaking a national TV campaign of this scale which will be combined with a 360-degree approach across digital, print and trade. Investment at this level is testament to a burgeoning interest in cruise in the UK and the country’s position as our number one international market. We’ve seen growing demand from the British public, and we are keen to invest in further strengthening our brand awareness in the region. We hope ‘Break Free’ inspires excitement and wanderlust.” 

News

Fred Olsen pushes start date back

The line has now cancelled a further 14 cruises and won’t resume sailing until the end of June


Fred Olsen Cruise Lines has cancelled all sailings until the end of June.

The company, which had been due to restart sailings on May 22, has cancelled 14 cruises as a result of extension.

Peter Deer, managing director of Fred Olsen Cruise Lines, said: “We are constantly reviewing our back in service dates in line with the latest government guidance and working closely with Clia and other industry bodies towards a return to sailing.

“This extra time allows us the opportunity to fully understand how the roll-out in the vaccine affects the procedures we operate on board and ashore. We know that our guests are missing cruising, as indeed are we, and we can’t wait to welcome them all back on board when the time is right.”

All guests affected can choose to either take a refund or a future cruise credit.

For more see our Cancellations table

Promotion

No one does the fjords like Fred Olsen

Five reasons to recommend a 2022 Norwegian cruise with Fred Olsen Cruise Lines


Balmoral in Olden, Norway

Whether its sailing through pristine fjords or venturing ashore to learn more about the communities that have called Norway’s remote villages and towns home for centuries, a Norwegian fjords cruise is the trip of a lifetime. With Fred Olsen Cruise Lines your clients can rest assured that they are in the hands of experts. Here are five reasons why no one does Norway like Fred Olsen Cruise Lines.

  1. Fred Olsen knows Norway

There are few cruise lines who know Norway like Fred Olsen. The company may offer a very certain type of British cruise (from a range of regional ports, which we’ll come on to later) but the Olsen family’s roots are firmly in Norway. The fjords are a destination like no other – the vast valleys, verdant landscapes and some of the freshest air you will ever breathe.

  1. Right place, right time

You might have guests who want to travel to this marvellous part of the world, but when it comes to Norway, when you visit is as crucial as where. Fred Olsen Cruise Line’s newly launched 2022 cruises show off Norway in the Spring – when life returns to the fjords in full colour. It’s also the time when the waterfalls are at their strongest and the cruise line’s four smaller-sized ships can sail so close you can almost touch them.

Get in touch

cruise.sales@fredolsen.co.uk
Trade Support: Mon to ‌Fri: 9am‌ – 5pm‌
Reservations: Mon to Fri: 8.30am to 6pm | Sat: 9am-5.30pm | Sun: Closed

  1. Sailing the scenic route

This is crucial. Cruising the Norwegian fjords isn’t simply a case of rushing from port to port – the best part of the journey is arguably the bits in-between. There are few destinations in the world that boast such majesty on such a grand scale. Fred Olsen Cruise Line’s ships navigate places like Åkrafjord – a size-restricted fjord – where many of the bigger ships simply cannot go, meaning more time in those rarefied places.

  1. Plenty of time in destinations

Fred Olsen Cruise Lines is known for spending longer in the ports that matter. That will often manifest itself in overnight stays, like the one in Alta – to maximise guests’ chances of seeing the Northern Lights – or Tromsø, Norway’s Gateway to the Arctic, and a traditional starting off point for expeditions during the golden era of polar exploration. Guests can visit the incredible Arctic Cathedral to see one of the most unique churches in the world.

  1. Cruise from regional ports

 Fred Olsen Cruise Lines sails from more regional ports than any other cruise line in the UK. For guests in Edinburgh or Newcastle that means they can be in the Norwegian fjords the day after stepping on board. However, there are opportunities to see the world from ports all around the UK – meaning that with Fred Olsen Cruise Lines you’re never far from a world class holiday.

You can find more details on Fred Olsen’s Travel Agent Centre


Opposite: Artist’s impression of Fred. Olsen Livery

News

Orlando Ashford joins Azamara

The former president of Holland America Line will join once the purchase of Azamara from Royal Caribbean goes through


Orlando Ashford, the former president of Holland America Line, is to join Azamara as its executive chairman. The appointment will be effective once Sycamore Partners, a private equity firm, has completed its purchase of Azamara from Royal Caribbean. The deal is expected to be finalised in the first quarter of this year.

“We are pleased for Orlando to take on this role as Azamara embarks on its next chapter supported by Sycamore Partners,” said Stefan Kaluzny, managing director of Sycamore Partners. “Orlando brings significant leadership experience, as well as specific expertise in the cruise and travel industry, making him well-suited to serve as Azamara’s executive chairman.”

“I am thrilled to be appointed to the role of executive chairman at this exciting time for Azamara, having long admired the business and the brand,” said Ashford. “I believe Azamara is uniquely positioned in the industry, and I look forward to executing on our shared vision for growth. Together with the Azamara team, we’ll focus on offering Azamara’s loyal customers more of what they have come to know and love.”

“I look forward to working with Orlando, who has equal passion for the cruise industry and the very special product Azamara offers,” said Carol Cabezas, president, Azamara. “With the recent news of a planned addition to the fleet, Orlando will bring perspective that will support expansion of the brand while maintaining and growing the unique programming and itineraries beloved by guests and travel industry partners.”

Sycamore Partners have recently acquired Pacific Princess from Princess Cruises. The former R-class vessel will be fully renovated and is due to sail its inaugural season in Europe in 2022.

“The addition of this ship is an important milestone and reflects Sycamore Partners’ commitment to supporting Azamara in its next phase of growth,” said Kaluzny. “Expanding the fleet will allow Azamara to continue to serve loyal customers, as well as those new to the brand, with more unique Destination Immersion programming and itineraries.”

“We are thrilled to be expanding our fleet with a fourth ship, allowing us to visit even more regions of the world and better serve our guests,” said Cabezas. “We look forward to launching even more unique and immersive itineraries and feel this is just the beginning of an exciting growth phase for Azamara.”

News

MSC takes delivery of Virtuosa

The family-owned line holds a flag ceremony in Saint-Nazaire for its new ship, which is due to come into service from April


MSC Cruises has held a flag ceremony for its forthcoming flagship MSC Virtuosa, a ritual that forms part of the ship joining MSC’s fleet.

The ceremony, which was held at Chantiers de l’Atlantique in Saint-Nazaire, was attended by executive chairman Pierfrancesco Vago, his wife Alexa Aponte-Vago and their children, as well as representatives from MSC Cruises’ new builds team and executives and workers from the shipyard.

Vago said: “My family and I could not miss this opportunity to welcome in person the newest member to our fleet. The delivery of MSC Virtuosa at such a challenging time for our industry symbolises how as a family company we continue to look at the longer term and build our future.

“In doing so we remain committed to building each time some of the most innovative ships in the world when it comes to their environmental performance, featuring nothing but the most advanced available technology at sea.

“Just as importantly, with each new ship we continue to push boundaries and innovate our product offering with new and unique experiences for our guests. On MSC Virtuosa, this includes the world’s first humanoid bartender at sea that will be the star of a futuristic, immersive experience using cutting-edge technologies. Our exceptional dining offering has been further enhanced with two new restaurant concepts that showcase popular international cuisines to take guests on a gastronomic journey of discovery.

“This is, of course, in addition to the richness of experience that already sets us apart such as the grand-scale nightly theatrical shows, the award-winning family offering, industry-leading guest technology, of course the now iconic promenade with a stunning 91.8m long LED sky dome that is the social heart of the ship and more.”

Laurent Castaing, general manager, Chantiers de l’Atlantique, stated: “I am proud of what our teams have accomplished together, despite a difficult sanitary context. With the construction of MSC Virtuosa, we have reached a level of finish and performance that will give future guests the best that cruising has to offer. The 16th ship that the Chantiers de l’Atlantique has built for MSC Cruises is, therefore, an example that will be difficult to overtake.”

MSC Virtuosa will be a sister-ship to MSC Gradiosa, the company’s first Meraviglia-plus ship. The vessel will spend its maiden season in Europe before heading to the Gulf in November.

Vago added: “Our long-term goal is to achieve a zero-impact cruise operation and this is the journey we are on today. MSC Virtuosa represents another important step in this direction together with our other investments in the accelerated development of next-generation environmental technology. It also confirms our long-term firm commitment to achieving this ambitious goal.”

MSC Virtuosa will come into service for the summer season from April 16, with four cruises in the Mediterranean of three, four and 10 nights, before moving to its new homeport of Kiel, where it will commence her Northern Europe itineraries from May 8.

Promotion: Norwegian Cruise Line

Video promotion: NCL Freestyle Rewards

Find out more

Click here to find out more about NCL Freestyle Rewards

News

Dr Sylvia Earle to join Aurora cruise

The renowned marine conservationist is set to join the expedition line next year on the new vessel that bears her name


Aurora Expeditions is giving guests the chance to cruise with Sylvia Earle, the renowned marine conservationist, on board the ship that will bear her name.

The company’s latest newbuild vessel, Sylvia Earle, will join the Greg Mortimer as Aurora’s second X-Bow ship. The cruise with Dr Earle will be the nine-day sailing in and around Baja California and the Sea of Cortez and will take place from May 4-12, 2022.

“By travelling with Aurora Expeditions on Sylvia Earle, I feel it is an incredible opportunity for people to learn about these extraordinary marine habitats in situ and, as a result, become ambassadors for protecting them,” said Dr Earle.

“Ninety-seven per cent of the Earth’s water is the ocean, it is our life support system, and we need to learn everything we can about it,” she adds. “I see great synergies in working closely with a company that shares my vision for the future and which is, from the top down, passionate about the marine environment.”

Dr Sylvia Earle was the first female chief scientist of the US National Oceanic and Atmospheric Administration; has been a National Geographic explorer-in-residence since 1998, and was named by Time magazine as its first ‘Hero of the Planet’ the same year.

“Our goal is literally to inspire a network of hope – one place, one community, one vision at a time – but together around the world,” added Dr Earle. “And by linking people, sharing stories and carrying evidence of success or problems from one place to another, we get this global ‘brains trust’ working to get us from where we are to a better place.”

News

Hurtigruten launches 2022/23 Dover sailings

The Norwegian line has introduced nine new no-fly itineraries taking in some of the most remote areas of the British Isles and Scandinavia


Expedition cruise line Hurtigruten has launched its Dover 2022/23 season, extending its existing programme to include nine new itineraries taking guests to the Norwegian coastline and fjords.

The 10 to 21-night itineraries will see guests travel onboard the refurbished MS Maud to destinations such as the Norwegian Lofoten Islands; North Cape, one of the northernmost points in Europe; and the fjords. Hurtigruten’s showcase voyage for the 2022/23 season is a journey along the Norwegian coast to the Svalbard archipelago.

The nine new sailings will join the existing five expedition itineraries departing from Dover exploring some of the best and remote locations around the British Isles, Norway and, for the first time in Hurtigruten’s 127-year history, Southern Scandinavia.

Anthony Daniels, UK general manager at Hurtigruten, said: “Since launching our Dover departure sailings, we’ve seen an increased demand and appetite for no-fly cruises that venture closer to home. We’re delighted to be expanding on our inaugural Dover season with a series of new and unique itineraries offering our guests the opportunity to experience the Norwegian coastline and beyond like never before.”

More information can be found at hurtigruten.co.uk/dover-cruises.

Promotion: Royal Caribbean International

News

AmaWaterways reveals six trends for 2021

Luxury river cruise line identifies heightened demand for slow travel and celebration travel from current booking patterns


AmaWaterways, the luxury river cruise line, has revealed six travel trends for the river industry. The trends – which include slow travel and celebration travel – were driven by booking patterns that are reflected in heightened demand during a time when guests are unable to take a holiday.

“North American luxury travellers are beginning to plan their next holiday, and, based on what we are seeing, river cruises are poised to be among the first to bounce back to pre-pandemic levels,” said Rudi Schreiner, president of AmaWaterways.

“River cruise holidays take place on smaller ships with fewer guests, cruise within countries and conveniently dock in the centre of charming towns and hidden villages. Looking ahead, we anticipate travellers will prioritise meaningful and authentic travel experiences that create true connections with their loved ones and the destination they are visiting. Travellers seeking this type of unique, intimate experience are driving increased demand for AmaWaterways.”

The trends are as follows:

Celebration Travel – With many group gatherings to commemorate milestone birthdays and anniversaries postponed throughout 2020, celebration travel is anticipated to be a top trend among travellers of all ages in the year ahead.

Longer Stays, Shorter Booking Windows – With international travel regulations still evolving, booking windows are expected to shrink, as travellers stand by ready to leap at the opportunity to escape to a new destination as soon as conditions are right. AmaWaterways is seeing its guests increasingly adding extensions to their seven-night river cruise – combining back-to-back cruises through Europe and adding pre- and post-cruise land packages.

Slow Travel – Trend analysts report that more travellers are opting for unhurried and authentic experiences within less crowded destinations that offer a true immersion in the region’s culture, history and gastronomy.

Regenerative Travel – Now, more than ever, travellers are actively seeking ways to give back to destinations by contributing to local economies and choosing sustainable ways to explore the world.

Holistic Wellness – With the pursuit of improved physical and mental health becoming more prevalent, the global pandemic has inspired many to focus on wellness, connect with new activities in the outdoors and improve their health and fitness.

The Value of Travel Agents – The company highlighted the important role that travel agents have played in helping customers navigate their way through the increasingly complex travel picture. In a startment they said: “AmaWaterways has always worked hand in hand with the travel agent community and, at a time with complex restrictions and policies, professional travel agents are more valuable than ever, serving clients with expert knowledge, destination insight and a personal touch to ensure a seamless transition throughout the voyage.”

To recognise the importance of the trade, AmaWaterways recently launched an all-new Referral Savings Offer that rewards both past guests and their newly referred friends and family with savings while encouraging all guests to book with a travel agent.

News

Viking to launch new Egypt vessel

The new vessel will debut in September 2022, sailing the line’s Pharaohs & Pyramids itinerary


Viking Cruises has announced that it will be launching a new ship in Egypt. Viking Aton will debut in September 2022 and sail the line’s 12-day Pharaohs & Pyramids itinerary.

The new vessel will join Viking’s existing Egypt river fleet, which includes its identical sister ship Viking Osiris and Viking’s first owned and operated ship on the Nile, Viking Ra.

“Egypt remains a top destination for many of our guests who are inspired to discover the rich history and beauty of the region,” said Torstein Hagen, chairman of Viking. “We will always maintain our commitment to creating meaningful experiences that are focused on the destination. The addition of Viking Aton is a reflection of our continued investment in Egypt; we look forward to introducing the country’s cultural treasures to even more Viking guests in the future.”

The new ship will be capable of accommodating up to 82 guests within 41 staterooms. All staterooms will have river views, and it will include venues that are seen throughout the Viking brand, such as the Aquavit Terrace. Fares start from £4,665.00 per person.

Incentives and events

Princess Cruises shares the love; Seabourn relaunches Early Bonus Savings

Princess Cruises are sharing the love this Valentines month with an agent incentive running until February 28. Any agents making a Princess booking can be in with a chance of winning a voucher in their weekly draw.

Each week, Princess will be giving out prize vouchers worth £100, £50, £20 and £10 – and the more bookings that are made, the more chances agents have of winning. Agents can also follow the Princess Facebook page to be in with a chance of winning some more spot prizes. Visit OneSourceCruises.com for full terms and conditions.

Meanwhile, the opening hours for Princess’ travel agent webchat Ask Isaac are to be extended due to an increase in demand and will now be available from 9am to 5pm from Monday to Saturday and 10am to 4pm on Sunday.

“Princess Cruises is dedicated to supporting the trade and it has never been more important to be able to provide immediate support and information to our travel agent partners,” said Tony Roberts, vice president Princess Cruises UK & Europe. “Extending Ask Isaac’s hours means we are able to allocate even more resource, time and support to the growing number of agents who are benefitting from the live webchat service.”


Seabourn has relaunched its Early Bonus Savings promotion, allowing agents to earn commission now during the pause period.
Guests who pay their booking in full by March 31, 2021, will receive an additional 10 per cent saving off the cruise fare. The promotion applies to select voyages that depart on or after July 15, 2021 and includes voyages throughout summer and autumn 2022.
“We chose to extend the Early Bonus Savings offer because guests have reacted so favourably,” said Josh Leibowitz, president of Seabourn. “We are also motivated to help our travel adviser partners earn much-needed revenue immediately as we pay commission in period for early bonus savings bookings.”

Early Bonus Savings can be combined with other promotions including group rates, solo traveller offers and the Signature Savings Event, featuring benefits such as shipboard credits, suite upgrades and more. Early Bonus Savings is not valid on the World Cruise. A complete listing of the applicable sailings, including terms and conditions, for the Early Bonus Savings promotion can be viewed on the Seabourn website.


Ultra-luxury cruise line Silversea has announced a new referral programme. Sail With Us will give Venetian Society members a £350 saving per suite when they refer a new-to-Silversea guest who books a new voyage. The referred party also gets a £350 saving. Savings of £1,100 and £750 per suite can be enjoyed by both parties when referring guests for World Cruises or Grand Voyages, respectively. The offer runs until the end of March.

“We know that our valued Venetian Society members are our greatest ambassadors and that the majority of our most loyal guests regularly refer their friends and family to Silversea,” says Barbara Muckermann, Silversea’s chief marketing officer. “We have launched the Sail With Us referral programme to extend our gratitude to our close-knit community, recognising their trust in our cruise line and rewarding them with savings on voyages to all seven continents. Our Sail With Us promotion makes it possible for our loyal guests to introduce their friends to the unrivalled comfort and elegance of our ships and the amazing destinations to which we sail.”


Riviera Travel has extended two of its guest offers – covering booking flexibility and onboard credit – until the end of March. The offers were originally due to stop at the end of February.
Riviera Travel’s fully flexible booking promise means that customers can change their booking for free up to 45 days before travel on all 2021 holidays. The offer also runs up until June 30 for 2022 holidays. The company will also be offering up to €400 on-board credit on select European river cruises.
Jim Forward, Riviera Travel’s chief commercial officer, said: “We’ve had a particularly positive response from the trade to these offers so are pleased to be able to extend their availability. With the assurances we have in place, plus the onboard credit offer, now is the time for agents to encourage their customers to look to the future and start planning their ideal holiday on a risk-free basis.”
Riviera’s Holiday Happiness Guaranteed assurance gives guests benefits that include a promise to bring home and fully refund any guest who is on a tour or cruise of eight days or more, and is not completely satisfied with their holiday by the second day; a Covid-19 cancellation policy, which allows guests to transfer their holiday free of charge to a later date, if they have to cancel due to the pandemic; Covid-19 curtailment protection, which automatically compensates any guest who has their holiday cut short as a direct consequence of the pandemic and isn’t covered by their insurance provider.
For more information visit rivieratravel.co.uk or contact your Riviera account manager.
New hires

Royal Caribbean names three key account managers

Royal Caribbean has confirmed the names of three key account managers for its key markets across Europe.
Chloe Palmer (pictured right) will become key account manager for the UK, Anette Karlsen (left) will have the same role for Norway, while Anneli Buehrle (centre) will cover Germany, Austria and Switzerland.
Palmer started her career at Tui, being recognised as deputy manager of the year, and has worked for P&O Cruises for the past three years as partnership development manager. Karlsen is new to the cruise industry, while Buehrle joins Royal Caribbean having worked for STA Travel across account and product management. The latter will be the second key account manager working in the region.
News

Cancellations

From river to ocean, small-ship to mega-vessels, this is our comprehensive list of cruise line cancellation policies and suspension dates

A-Rosa

A-Rosa River Cruises has suspended all Rhine and Danube sailings suspended up to February 14. Sailings in France and on the Douro in Portugal are suspended until further notice.

AmaWaterways

AmaWaterways has suspended sailings until March 31.

They are automatically issuing a future cruise credit equal to 115 per cent of the value of the funds received for all purchased services through AmaWaterways, redeemable on any AmaWaterways river cruise in Europe, Asia, or Africa (including Egypt) up to December 31, 2023. These FCCs are transferrable at any time prior to December 31, 2023 with the original owner’s written authorisation.

APT Touring

APT Touring has suspended all tours and cruises until March 31.

 

Avalon Waterways

Avalon Waterways has suspended cruises until March 15.

All 2021 and 2022 bookings come with their Peace of Mind Travel Plan, which gives guests the ability to move their booking to another destination, brand or date until 2023.

Azamara

Azamara has cancelled all sailings until April 30.

Azamara Quest returns to service May 1; Azamara Journey May 1; Azamara Pursuit May 9.

In January, Royal Caribbean Group announced it was selling the Azamara brand to Sycamore Partners, a private equity firm.

Carnival Cruise Line

Carnival Cruise Line has suspended cruises in North America until April 30.

Carnival Miracle cruises from San Diego and San Francisco are suspended until further notice.

Voyages aboard Carnival Liberty (September 17-October 18) and Carnival Sunshine (October 11-November 13) are cancelled to accommodate drydock work.

Carnival Magic, Carnival Paradise, Carnival Valor and Carnival Victory/Radiance won’t return to service until November.

The launch date for Mardi Gras has been put back to May 29.

European itineraries for Carnival Legend have been cancelled.

All Australian cruises on Carnival Spirit and Carnival Splendor have been cancelled until May 19.

Celebrity Cruises

Celebrity Cruises has cancelled all sailings until April 30, including the May 1 transatlantic cruise on Celebrity Apex.

All cruises in Asia, Australia and New Zealand are cancelled for the entire 2020-2021 cruise season, while South America sailings are also cancelled until April 7.

All May to October Europe and transatlantic cruises on Celebrity Edge and Celebrity Constellation are also suspended.

Celestyal Cruises

Celestyal Cruises has suspended all cruises until April 24.

CroisiEurope

CroisiEurope are due to resume ocean cruises in early March; river cruises in late March.

Crystal

Crystal has cancelled all ocean, river and yacht sailings until the end of 2020. Sailings on Crystal Esprit are cancelled until March 14, 2021; Crystal Symphony and Crystal Serenity until March 25, 2021. Crystal’s first scheduled river cruise departure is the March 26, 2021 voyage on Crystal Bach.

Crystal is providing all affected guests with credits equal to 125 per cent of the cruise fare paid on fully-paid reservations – along with a refund of port charges, taxes and fees paid, and any air and hotel packages booked through Crystal. For guests who have not fully paid, the credit will then be based on the deposited amount. Credits are valid on any Crystal experience (ocean, river, yacht or expedition) embarking through December 31, 2023.

For river sailings, guests can move their current 2020 reservation, including all payments made, to an equivalent sailing during the same time period in 2021, with price protection on the cruise fare and port charges – representing a significant value for them. If a guest chooses not to rollover their cruise to a 2021 river sailing, they may transfer their reservation to any Crystal experience (ocean, river, yacht or expedition) embarking up to December 31, 2023 at prevailing rates. All monies paid will be transferred to the new reservation.

Cunard

Cunard has suspended operations until June 4 for Queen Elizabeth; May 28 for Queen Mary 2 and May 16 for Queen Victoria.

Disney Cruise Line

Disney Cruise Line has cancelled all sailings until the end of April and select Disney Magic and Disney Wonder sailings in May.

Emerald Waterways/Scenic

The Scenic Group, including Scenic Luxury Cruises & Tours and Emerald Cruises has suspended all itineraries until April 30, and Asia river cruises until May 31.

The Scenic Group is offering booked guests a flexible future travel credit (FTC) valued at 110 per cent of monies deposited on any affected river and cruise booking and 100 per cent of monies deposited on any affected land tours. Guests will be offered a FTC that can be applied to any new or existing booking across the portfolio of brands through to June 30, 2023. The FTC is fully transferrable to another guest. Should a guest be unable to travel by June 30, 2023, they will be given a refund.

Fred Olsen Cruise Lines

Fred Olsen Cruise Lines has suspended cruises on Balmoral, Bolette and Borealis until July 1; Braemar until spring 2022.

The line has cancelled its entire 2021 river cruise season aboard Brabant in order to focus on its oceangoing operations.

G Adventures

G Adventures has suspended all cruises until March 31, 2021.

Holland America Line

Holland America Line has cancelled all cruises until April 30.

All voyages of eight nights or longer calling at a US port of call are cancelled until November 1 and all Alaska voyages scheduled until “mid-May”.

In the Mediterranean, sailings aboard Volendam are cancelled until early June (between Venice and Civitavecchia Rome, Italy); Westerdam until early June (round-trip from Venice or between Venice and Piraeus Athens, Greece).

The 2021 Grand Voyage has been cancelled and moved to 2022, where it will operate aboard Zaandam.

Hurtigruten

Hurtigruten expanded its Norwegian coastal sailings to five vessels in January to serve local and freight traffic for residents of Norway.

Expedition voyages to Antarctica are cancelled for the entire season until March 2021. Select itineraries aboard MS Fram, MS Fridtjof Nansen and MS Roald Amundsen are cancelled until May 2021. Sailings aboard MS Trollfjord are cancelled indefinitely.

Marella Cruises

Marella Cruises has cancelled all European sailings until March 31 and all long-haul sailings until April 30.

MSC Cruises

MSC Cruises has suspended cruise operations until April 30 for its Caribbean voyages from North America aboard MSC Divina, MSC Meraviglia and MSC Armonia.

The line restarted limited Mediterranean cruises aboard MSC Grandiosa on January 24Sailings in Greece aboard MSC Magnifica are now paused until April 29.

Norwegian Cruise Line

Norwegian Cruise Line has suspended operations until April 2021, with a planned restart date of May 1.

Oceania Cruises

Oceania Cruises has cancelled all cruises until April 30.

P&O Cruises

P&O Cruises has cancelled all cruises until April 2021.

Guests with a holiday affected will automatically receive a 125 per cent future cruise credit (FCC). FCCs may be used for any sailing up to the end of March 2022.

Paul Gauguin Cruises

Paul Gauguin Cruises has suspended sailings until May 15.

Ponant

Ponant has suspended all cruises up to April 2021.

Princess Cruises

Princess Cruises has cancelled sailings until May 14.

Voyages longer than eight days calling at a US port have been cancelled until November 1. Cruises to Japan are cancelled until June 25. Cruises in and out of Australia and New Zealand are cancelled until May.

Additionally, Princess has cancelled its 2021 world cruise voyages aboard Island Princess and Pacific Princess, including all related sub-segments. The world cruise aboard Sea Princess that is scheduled to depart in late-May, early-June is still going ahead at this time.

Sun Princess and Sea Princess have left the fleet and all future sailings on both ships have also been cancelled.

Guests currently booked on these cancelled voyages who have paid Princess in full will have the option to receive a refundable future cruise credit (FCC) equivalent to 100 per cent of the cruise fare paid plus an additional non-refundable bonus FCC equal to 25 per cent of the cruise fare.

Regent Seven Seas Cruises

Regent Seven Seas Cruises has suspended its global cruise operations until April 30.

Riviera Travel

Riviera Travel has cancelled all cruises until March 26.

Royal Caribbean International

Royal Caribbean International has cancelled all sailings until April 30, excluding sailings from Singapore on Quantum of the Seas and Spectrum of the Seas from China.

Saga

Saga has cancelled all cruises on the new Spirit of Adventure until May 3 and on Spirit of Discovery until June 2.

Seabourn

Seabourn has paused global operations, with Seabourn Encore cancelled until May 28; Seabourn Ovation until April 18; Seabourn Quest until November 6 for voyages longer than seven days and calling at a US port; Seabourn Sojourn until May 24, including the 2021 World Cruise; Seabourn Odyssey until November 5, apart from seven-day Alaska/British Columbia and Pacific Coast sailings.

In addition, the line has announced a further delay to its new purpose-built expedition vessel, Seabourn Venture, until December 2021.

Silversea

Silversea has suspended sailings until the following dates: Silver Cloud (May 5); Silver Wind (November 20); Silver Shadow (May 15); Silver Spirit (May 5); Silver Muse (May 20); Silver Whisper (June 20); Silver Explorer (May 28); Silver Moon (May 4); Silver Dawn (November 9); Silver Origin (May 1).

Titan

Titan has suspended all tour and cruise departures until April 30.

Uniworld

Uniworld has suspended all river cruises until March 2021.

Viking Cruises

Viking has suspended all ocean and river cruises until March 31, 2021.

For passengers booked on one of the canceled sailings, Viking is offering future cruise credit of 125 per cent of the fare paid, or a refund equal to the amount paid. Passengers have 24 months to use their FCC. If passengers opting for FCC are then unable to use their voucher, Viking will automatically send a refund equal to the original amount paid.

Virgin Voyages

Virgin Voyages has postponed the inaugural season of its first ship Scarlet Lady until May 9 and for its second ship, Valiant Lady, until November 14.

Those booked on a cruise that has been cancelled can opt for 200 per cent in future cruise credit (FCC) which can be applied to another sailing, up to $500 in onboard credit, or 100 per cent refund, plus 25 per cent FCC on the value paid to use for a future booking. Bookings made prior to December 10, 2021 for sailings in 2021 and 2022 will be eligible for cancellation up to 48 hours in advance, with a full credit given.

Windstar

Windstar has suspended all cruise operations until May 2021.

Wind Spirit will resume sailing on May 6; Star Breeze (May 15); Star Legend (May 1); Wind Star (May 22); Wind Surf (May 9); Star Pride (July 14).

Guests on cancelled cruises receive the choice of a future cruise credit valued at 125 per cent of all monies paid to Windstar Cruises or a refund equal to the amount paid on the Windstar booking. Guests have 24 months to book and embark on any available Windstar cruise using their future cruise credit. In addition, Windstar has launched a new Travel Assurance Booking Policy, which is applicable to new and existing cruises departing until December 31, 2021. Travellers who cancel a cruise booking up to 15 days prior to departure will receive a 100 per cent future cruise credit to be used on another Windstar departure within one year of the issue date of the credit. The offer is for cruise fares only.

Feature

The class of 2021

As a result of the cancellations, delays and date-changes caused by the pandemic, 2021 looks set to be a bumper year for new ship launches. Anthony Pearce takes a look at the new arrivals we’re looking forward to setting sail on


Last year was set to be a record-breaking year for cruise ship launches, but then Covid struck. The result: delays at the shipyards, launch dates pushed back, virtual welcoming ceremonies and those ships that were delivered not having the chance to sail. This means that 2021 is set usher in a remarkable amount of new tonnage – if sailing resumes in time to allow it. Below we’ve compiled a list of ships due to arrive this year that we can’t wait to see in person.

Iona
P&O Cruises
Guests: 5,200 (double)
The largest ship ever built for the UK market, Iona is arguably the biggest cruise event for years – so it’s a crying shame that Covid delayed its planned spring 2020 launch. Still, one hell of a party awaits when the ship does sail and, as P&O Cruises president Paul Ludlow has said, “Iona’s delivery is a very positive signal for the future of cruising.” The stats speak for themselves: a half-mile lanai deck; 17 eateries, including seven speciality restaurants; 12 bars, 13 entertainment venues, four pools and 16 whirlpools.

Spirit of Adventure
Saga
Guests: 1,000
The second new-build from Saga, and sister ship to the well-received Spirit of Discovery, was delayed from its summer 2020 launch, but is currently set to arrive in May. The ship, which retains its sister ship’s tastefully executed boutique-hotel feel, will have just 540 cabins, 100 of which are designed specifically for solo travellers. We’ve been banging the drum for independent travellers for years, so we’re delighted to see it.

Celebrity Apex
Celebrity Cruises
Guests: 2,900 (double)
Celebrity Edge made quite the impact when it arrived in late 2018 – it remains one of the only ships to make it on to the cover of Cruise Adviser. Features include The Magic Carpet, a cantilevered deck that moves from the second to 16th deck, as well as the Infinite Veranda – one of the most exciting innovations in cruise room design in a long time. Its sister ship actually launched last year – but is yet to carry passengers, hence its place on our list.

Mardi Gras
Carnival Cruise Line
Guests: 5,200
One word springs to mind when you think of Madri Gras: BOLT – the first roller coaster on a cruise ship, taking the theme-park-at-sea style of cruising to whole new (and you could say literal) levels. There are some amazing food options, too: new restaurants from Emeril Lagasse, Rudi Sodamin and Shaquille O’Neal. Mardi Gras will of course also feature offerings from Guy Fieri, including his popular Burger Joint and Pig & Anchor Smokehouse Brewhouse, both of which will be in expanded locations. It will accommodate 6,600 passengers at maximum capacity.

Enchanted Princess
Princess Cruises
Guests: 3,560
Another Carnival Corporation ship scheduled for 2020 but delayed until 2021, Enchanted Princess will be a sister ship to Royal Princess, Regal Princess, Majestic Princess and Sky Princess and will feature Princess favourites including Movies Under The Stars, as well as balconies in 80 percent of the cabins. In December, Princess Cruises revealed that all of its global fleet will be Ocean Medallion-class when it resumes service.

Odyssey of the Seas
Royal Caribbean
Guests: 4,180 (double)
Yet another ship delayed because of Covid is Royal Caribbean’s second Quantum Ultra class vessel, now due to debut in the spring. The new ship features bumper cars, glow-in-the-dark laser tag and the largest indoor activity at sea, SeaPlex. There is also Sky Pad, the virtual reality bungee experience, and RipCord by iFly, a skydiving simulator. It’s also set to operate a European season with a Southampton sailing due, should restrictions be lifted.

MSC Virtuosa
MSC Cruises
Guests: 4,842 (double)
MSC Virtuosa will be a sister-ship to MSC Grandiosa, the company’s first Meraviglia-plus ship. The vessel will spend its maiden season in Europe before heading to the Gulf in November. Pierfrancesco Vago, executive chairman, promises “industry-leading guest technology”. That includes the ship’s promenade with a 91.8m long LED sky dome that, Vago says, is the “social heart of the ship and more”. MSC Virtuosa will come into service for the summer season from April 16, before moving to its new homeport of Kiel, where it will commence her Northern Europe itineraries from May 8.

Sylvia Earle
Aurora Expeditions
Guests: 132
The sister ship of Greg Mortimer – one of our favourites – is due for delivery in October and is named after the American oceanographer and marine conservationist, Dr Sylvia Earle. The purpose-built ship features the Ulstein X-Bow, a core design element that the line says is essential to the speed, agility and impressive fuel efficiency of the ships in its fleet; it makes a huge different across the choppy Drake Passage. Its 2022 global programme includes 12 new itineraries taking place between April and October, taking guests to Alaska and Haida Gwaii, the Northwest Passage, Baja California, Raja Ampat, West Papua and the Russian Far East.

Rotterdam
Holland America Line
Guests: 2,650
Rotterdam, which was originally going to be called Ryndam, will be Holland America’s new flagship and the third in the Pinnacle class, which also includes Koningsdam and Nieuw Statendam, which debuted in November 2018. Expect the usual excellent entertaining and eateries: BB King’s Blues Club, Lincoln Center Stage and Billboard Onboard, French brasserie Sel de Mer and Blend, a wine-mixing venue. The ship will spend its first season in Northern Europe and the Baltics, operating round-trip cruises from Amsterdam.

Silver Moon
Silversea
Guests: 596
Silver Moon, Silversea’s ninth ship and sister ship to Silver Muse, will feature its SALT “immersive culinary concept”, including SALT Lab, which the luxury line says is an “interactive space where guests can deep-dive into local culinary techniques through workshops, lectures and cooking demonstrations”. Silversea took delivery of the ship in October, with it due to sail on May 4.

How to Sell

How to sell

Each issue, cruise expert Jane Archer shares her tips on selling a specific area of cruise. This time, she looks at the Norwegian fjords


Norway has 100,000km of coastline guarded by tall mountains and deep fjords. It’s a landscape best viewed from the water, so no wonder numerous cruise lines have piled in over the years. It means cruise clients are spoiled for choice. There are big and small ships, cruises from the UK to cater for Brits who don’t care to fly (but also sailings from Denmark and Norway itself for those itching to cut to the chase) and trips in summer, when there is near 24-hour daylight, and winter, when there is a chance to see the northern lights. Voyages can be anything from a seven-night hop to the fjords around Bergen and Stavanger or a two or three-week epic over the Arctic Circle to the North Cape and Kirkenes, on the border with Russia. All promise fabulous scenery, gushing waterfalls and glaciers; a few tap into Norway’s cornucopia of activities. Our three sections this month look at activity cruises, small ships and no-fly sailings.

Luxury

Who? Seabourn
Where? Norway
When? July 17, 2021
How long? 14 days
How much? From £7,299pp, including business-class flights

Seabourn spiced up its excursion programme in Norway a few years back by adding adventurous tours led by an expedition team. This cruise, round-trip from Copenhagen on the 450-passenger Seabourn Sojourn, has kayaking and tours in inflatable Zodiacs that dive deeper into the fjords and seek out seabirds and other wildlife. Price includes drinks, tips and all speciality dining.

Family

Who? Celebrity Cruises
Where? Norwegian fjords
When? August 26, 2021
How long? Nine nights
How much? From £1,499pp

This cruise has all the ingredients for a perfect family summer holiday. It visits popular ports, has hiking, kayaking and cycling tours for the kids and three days at sea for mum and dad to relax. The cruise is round-trip from Southampton on the 2,886-passenger Celebrity Silhouette. Celebrity’s new Always Included prices include all drinks, wi-fi and tips.

Selling Tip

A cruise, with all meals and travel between ports included, makes a trip to Norway – a notoriously expensive destination – very affordable

Small ships

Small ships have a big advantage in Norway – namely that they can get into more ports and narrower fjords, giving passengers an even more close-up view of the scenery. A few do just that; others stick to tried-and-tested routes so agents must take care to provide clients with the experience they want. There is plenty of choice, with Regent Seven Seas Cruises, Windstar Cruises and Oceania Cruises worthy additions to the three examples featured here.

Into the fjords

Who? Ponant
Where? Norway and Sweden
When? August 12, 2021
How long? Seven nights
How much? From £2,970pp

The joys of cruising the fjords on a small ship come into play on this voyage as Ponant’s 184-passenger Le Jacques Cartier sails into Lysefjord, home of the magnificent Pulpit Rock, and to the tiny village of Hellesylt. The voyage is from Oslo to Bergen; calls into Geiranger, Arendel, Olden and Alesund, as well as Gothenburg in Sweden, round off the trip. Prices include drinks, wi-fi and tips.

Explore Ashore

Who? Viking
Where? Norway and Denmark
When? August 3, 2021
How long? Seven nights
How much? From £3,190pp including flights

Fortresses, local food and a curling competition are among highlights on this voyage from Amsterdam to Bergen on Viking’s 930-passenger Viking Jupiter. There’s a first stop at Skagen in Denmark, then it’s off to Oslo, Kristiansand, Stavanger and Flåm for a scenic train ride. Price includes one excursion per port, drinks with lunch and dinner, wi-fi, all speciality dining and tips.

Expedition

Who? Silversea
Where? Norway and Iceland
When? July 16, 2021
How long? 13 days
How much? From £10,170, including flights

Silversea’s 254-passenger c is going exploring on this voyage from Tromso to Reykjavík in Iceland that calls into Norway’s North Cape and any number of exciting places clients will likely never have heard of but sound intriguing. The Gjesværstappen Islands, Skarsvåg, Eidfjord or Runde Heroy, anyone? Price includes a pre-cruise hotel night, drinks, tours, wi-fi and tips.

Selling Tip

Choose the right ship and a Norwegian fjords cruise becomes an adventure holiday laced with plenty of activities.

Ex-UK cruises

Cruising round-trip from the UK to the Norwegian fjords is very appealing, with no flights or airport delays to worry about and lots of choice, whether that be in terms of the cruise style (British, US, European), ship size, prices or itinerary. Most cruises follow a familiar path but a few lines try to throw in new fjords or ports along the way. Bear in mind that no-fly cruises tend to include more days at sea because of the time it takes getting to and from Norway.

British style

Who? Fred Olsen Cruise Lines
Where? Norwegian fjords
When? August 6, 2021
How long? Eight nights
How much? From £1,199pp

Fred Olsen uses its mid-size ships and expert knowledge of Norway (the style is British, the company is Norwegian) to do things differently. This voyage, on the 1,360-passenger Borealis round-trip from Liverpool, kicks off with a day in Belfast before packaging calls into the ports of Skjolden, Flåm and Olden with lots of scenic fjord cruising.

Selling Tip

Go in summer to see the midnight sun and winter to spot the northern lights

European style

Who? MSC Cruises
Where? Norwegian fjords
When? July 10, 2021
How long? Seven nights
How much? From £699pp

A ride on Flåm’s scenic railway and a cruise on Stavanger’s scenic Lysefjord (all optional extras) are among highlights on this cruise with MSC. It’s round-trip from Southampton on the 2,518-passenger MSC Magnifica, includes two days at sea and swaps the ubiquitous Bergen for an evening call into the less-visited town of Kristiansand. Price includes tips.

American style

Who? Princess Cruises
Where? Norwegian fjords
When? August 7, 2021
How long? Seven nights
How much? From £699pp

Perfect for first-timers, this is a classic best-of itinerary that pairs the popular ports of Bergen, Stavanger, Olden and Skjolden and optional excursions to scenic hotspots with two days at sea. The cruise is round-trip from Southampton on the 3,660-passenger Sky Princess. Clients can pay an extra £35 per person per day to have their drinks, wi-fi and tips included.

Directory

Directory

Got a cruise query? Let us assist you. The Cruise Adviser directory provides you with the vital contact details for all major cruise lines operating in the UK – meaning trade sales support is never more than a phone call away

A

A-Rosa River Cruises

Stephen Joyner, head of sales
07738 151711
stephen.joyner@arosa-cruises.co.uk

Amadeus River Cruises

Kirsty Reid, product & sales manager
07551 124543
kirsty.reid@fredholidays.co.uk

AmaWaterways

Jamie Loizou, managing director
033 3305 3902
jamieloizou@amawaterways.com

American Cruise Lines

Kirsty Reid, product & sales manager
07551 124543
kirsty.reid@fredholidays.co.uk

American Queen Steamboat Company

Rupert Thomson, managing director
01223 568 904
r.thomson@aqgsa.com

APT Touring

Jessica Shelton-Agar, national sales manager
01494 736147/07584 057341
jessica.shelton-agar@aptouring.co.uk

Aurora Expeditions

Talia Schwartzman, sales executive
+61 2 9252 1033
agents@auroraexpeditions.co.uk

Craig Upshall, sales director UK/Europe
07824 305232
craig@auroraexpeditions.co.uk

Australis

Frederic Guillemard, commercial director Europe
+34 93 497 0484

Avalon Waterways

Janet Parton, sales director
020 8315 4545
agencysales@avaloncruises.co.uk

Azamara Club Cruises

Lori Scanella, business support executive
01932 834379
salessupport.uk@rccl.com

B

Belmond

Lucy Clark, divisional director of sales, trains & cruises
lucy.clark@belmond.com

C

Carnival Cruise Line

Luke Smith, head of UK & international sales
020 7378 4660
carnivalsalesuk@carnival.com

Celebrity Cruises

Nicola McNeish, head of sales planning & activation
07919 540017
mcneish@celebritycruises.com

Celestyal Cruises

Jo Reid, UK and Ireland country manager
07368 207881
j.reid@celestyalcruises.uk

Coral Expeditions

Elizabeth Webb, international sales manager
salesmngr@coralexpeditions.com

Cosmos

Janet Parton, sales director
020 8315 4545
agencysales@cosmos.co.uk

CroisiEurope

John Fair, sales director
020 8328 1281
jfair@croisieurope.com

Crystal Cruises

Mick Dupont, head of UK sales
020 7399 7602
mick@cruiseportfolio.co.uk

Cruising Excursions

Kirsty Bachelor, trade sales manager
07784 357977
kirsty.bachelor@cruisingexcursions.com

Cunard Line

Cunard partnership team
0344 338 8656
cunardpartnershipteam@cunard.co.uk

D

Disney Cruise Line

Emma Martin, account executive
080 0171 2317
emma.martin@disney.com

E

Emerald Waterways

Joseph Grimley, director of trade sales
07504 484657
joseph.grimley@scenic.co.uk

European Waterways

Mark Robinson, sales and reservations manager
01753 598555
sales@europeanwaterways.com

Exotic Heritage Group

Marco Rosa, UK representative
07973 876967
marco@plateauinternational.com

F

Far Horizon

Kirsty Reid, product & sales manager
07551 124543
kirsty.reid@fredholidays.co.uk

Fred Olsen Cruise Lines

Geoff Ridgeon, head of sales
01473 746164
cruise.sales@fredolsen.co.uk

Fred River Cruises

Kirsty Reid, product & sales manager
07551 124543
kirsty.reid@fredholidays.co.uk

G

G Adventures

Stuart Darnley, national sales manager
07964 983842
sdarnley@gadventures.com

Great Rail Journeys

Lindsay Dixon, head of trade sales
01904 527180
lindsaydixon@greatrail.com

H

Hapag-Lloyd Cruises

Aishling McLoughlin, sales representative UK & Ireland
07852 488471
aishling.mcloughlin@hl-cruises.com

Hebridean Island Cruises

Lisa White, reservations manager
01756 704704
lisa.white@hebridean.co.uk

Holland America Line

Dani Scannella, business development manager
07789 923665
dani.scannella@hollandamerica.co.uk

Lucy Harris, business development manager
07773 043004
lucy.harris@hollandamerica.co.uk

Charlotte Pinkus, business development representative
07585 806471
charlotte.pinkus@hollandamerica.co.uk

Hurtigruten

Anthony Daniels, UK general manager
020 8846 2666
anthony.daniels@hurtigruten.com

I

Intrepid Travel

Joanna Reeve, tailor-made manager EMEA
0808 274 5179
joanna.reeve@intrepidtravel.com

J

Need-a-Cruise by JTA

Dave Green, managing director
0121 508 5567
dave.green@jtatravel.co.uk

K

Katarina Line

Olivera Lesinger, head of UK & overseas
+38 5 51 603 409
olivera@katarina-line.hr

L

Latin Routes

Jessica Dennison, director
020 8546 6222
info@latinroutes.co.uk

Leger Holidays

Ashley Dellow, head of retail sales
01709 385811
retail.sales@leger.co.uk

Lindblad Expeditions

Jacinta McEvoy, vice-president global sales
+1 212 261 9000
jacintam@expeditions.com

Lotus Cruises

Marco Rosa, UK representative
07973 876967
marco@plateauinternational.com

M

The Majestic Line

Louisa Grant, cruise co-ordinator
01369 707951
louisa@themajesticline.co.uk

Marella Cruises

Andrew Isherwood, commercial support team
020 3451 2762
commercial.support@tui.co.uk

Mövenpick Cruises

Marco Rosa, UK representative
07973 876967
marco@plateauinternational.com

MSC Cruises

Victoria Taylor, sales operations manager
020 7092 8182
ukinsidesales@msccruises.co.uk

N

National Geographic Expeditions

Simon Chambers, operations manager
0800 988 3369
sales@fredholidays.co.uk

Nicko Cruises

Rupert Thomson, managing director
01223 568904
rupert@lightbluetravel.co.uk

Noble Caledonia

Agency sales
020 7752 0000
agencysales@noble-caledonia.co.uk

Norwegian Cruise Line

Eamonn Ferrin, VP & managing director for UK & Ireland
023 8124 5000
eferrin@ncl.com

Oceania Cruises

Lisa Clarkson, national accounts manager
07809 351545
lcarkson@cceaniacruises.com

Agency sales
0345 5051920
agencysales@cceaniacruises.com

P

P&O Cruises

Brodie McIntosh, trade engagement manager
023 8065 5780
brodie.hanley-mcintosh@pocruises.com

Pandaw

Kirsty Reid, product & sales manager
07551 124543
kirsty.reid@fredholidays.co.uk

Paukan Cruises

Marco Rosa, UK representative
07973 876967
marco@plateauinternational.com

Paul Gaugin

Mick Dupont, head of UK sales
020 7399 7602
mick@cruiseportfolio.co.uk

Pearl Seas Cruises

Susan Shultz, director of sales
+1 203 458 5280
susan.shultz@pearlseascruises.com

Ponant

Nabil Maillard, sales manager UK and Ireland
020 7092 6663
nmaillard@ponant.com

Poseidon Expeditions

Kate Statsenko, senior sales manager
020 3369 0020
kate@poseidonexpeditions.com

Ports Direct

Karl Lapage, managing director
0843 084 3003
karl@portsdirect.co.uk

Princess Cruises

Gemma Withers, sales operations manager
023 8065 6607
gemma.withers@princesscruises.co.uk

Pullmantur Cruises

Simon Chambers, operations manager
0800 988 3369
sales@fredholidays.co.uk

Q

Quark Expeditions

Andrew Schweitzer, business development manager, UK
07857 004 191
andrew.schweitzer@quarkexpeditions.com

R

Regent Seven Seas Cruises

Caroline Moody, business development executive
023 8068 2283
agencysales@rssc.com

Anna Salter, business development executive
023 8068 2283
agencysales@rssc.com

Riviera Travel

Darren Mussell, agency sales assistant manager
01283 744307
agencysales@rivieratravel.co.uk

Rocky Mountaineer

Steven Harris, regional sales director
07970 519164
sharris@rockymountaineer.com

Royal Caribbean International

Trade support team
01932 834379
salessupport.uk@rccl.com

S

Saga Travel

Trade support team
tradesupport@saga.co.uk

Scenic

Joseph Grimley, director of trade sales
07504 484657
joseph.grimley@scenic.co.uk

Seabourn

Dani Scannella, business development manager
07789 923665
dani.scannella@seabourn.co.uk

Lucy Harris, business development manager
07773 043004
lucy.harris@seabourn.co.uk

Charlotte Pinkus, business development representative
07585 806471
charlotte.pinkus@seabourn.co.uk

SeaCloud

Anja Ringel, vice-president, international marketing and sales
+49 40 3095 9217
aringel@seacloud.com

SeaDream Yacht Club

Natalie Read. sales director, UK
07917 847 300
nread@seadream.com

Shearings

Silversea

Sales support
020 7340 0700
salesuk@silversea.com

Star Clippers

Danielle Dudley, UK sales manager
077 6585 2116
danielle@starclippers.co.uk

Swan Hellenic

Mario Bounas, VP marketing
07929 914953
mario.bounas@swanhellenic.com

T

Tauck

UK country manager
080 0810 8020
tauckreservations@tauck.co.uk

Titan Travel

Edwina Coppock, agency sales manager
01293 450726/07834 652135
edwina.coppock@titantravel.co.uk

Touchdown | Travel Industry Services

Robbie White, head of cruise product
020 8607 3805
rwhite@touchdown.co.uk

Tradewind Voyages

Mark Schmitt, north
07553 955047
mark.schmitt@tradewindvoyages.com

Rachel Healy, south
07552 622970
rachel.healy@tradewindvoyages.com

Travel2

Colin Currie, head of sales
07891 257160
colin.currie@travel2.com

Travelsphere & Just You

Sarah Weetman, head of trade sales
07748 843244
sarah.weetman@travelsphere.co.uk

U

Uniworld

Angela Sloan, key account manager
0808 168 9110
angela.sloan@uniworld.com

V

Variety Cruises

Chris Lorenzo, managing director, Seafarer Cruises
020 8324 3114
info@seafarerholidays.co.uk

Victoria Cruises

Tom Antonucci, sales manager
+1 212 818 1680
tom@victoriacruises.com

Victory Cruise Lines

Rupert Thomson, managing director
01223 568904
rupert@lightbluetravel.co.uk

Virgin Voyages

Shane Riley, associate vice president international sales
07979 127099
shane.riley@virginvoyages.com

Viking Cruises

Vodohod

Mario Bounas, VP marketing
07929 914953
mario.bounas@vodohod.ru

Volga Dream

Kirsty Reid, product & sales manager
07551 124543
kirsty.reid@fredholidays.co.uk

W

Widgety

Sandra Barnes-Keywood, head of sales
023 8042 8000 (option 2)
sandra@widgety.co.uk

Windstar Cruises

Anna Perrott, business development manager UK
07593 137135
anna.perrott@windstarcruises.com