From river to ocean, small-ship to mega-vessels, this is our comprehensive list of cruise line cancellation policies and suspension dates
A-Rosa River Cruises has suspended all Rhine and Danube sailings suspended up to December 20, 2020. Its season has also ended on the Douro and in France.
AmaWaterways has suspended all cruises, with the exception of the chartered service on the Rhine that has been in operation since July. The company plans to resume voyages in 2021.
Guests who were booked on a cruise that is being cancelled have the option of receiving a future cruise credit, equal to 115 per cent of the value of all services purchased through AmaWaterways, or receiving a full monetary refund.
The future cruise credit is applicable on all European or Mekong River cruise sailings before December 31, 2022.
APT Touring has suspended cruises until February 28, 2021.
For anyone booked to travel in 2020, APT Touring has introduced its new Covid Flexible Booking Cover, which gives customers the option to change their booking free of charge and the flexibility to change their booking up to 100 days before departure.
Avalon Waterways has suspended cruises until February 28, 2021, except for a limited number of festive cruises.
Azamara has cancelled all sailings until April 30, 2021.
Carnival Cruise Line has suspended cruises in North America until February 28, 2021.
Carnival Magic, Carnival Paradise, Carnival Valor, Carnival Victory and Carnival Radiance are in dry dock and are not being listed as returning in 2021.
The launch date for Mardi Gras has been put back to April 24, 2021.
Carnival Splendor will not re-enter service until March 2, 2021, while Carnival Spirit will be operationally paused until June 2021. Both vessels are primarily based in Australia.
Carnival is giving guests who wish to move their booking to a later date a rebooking offer that combines a future cruise credit and either a $300 or $600 onboard credit. Guests have the option to receive a full refund.
Celebrity Cruises has cancelled all sailings until April 30, 2021, including the May 1 transatlantic cruise on Celebrity Apex.
Europe and transatlantic cruises on Celebrity Edge and Celebrity Constellation will also be suspended from May until October 2021.
Celestyal Cruises has suspended all cruises until March 6, 2021.
For all named and paid individual guests impacted by this suspension, Celestyal Cruises is offering a future cruise credit (FCC) valued at 120 per cent of original booking value. Guests will have until the end of December 2021 to redeem their FCC against any of Celestyal Cruises’ itineraries through end of December 2022. To provide additional peace of mind, should guests choose not to redeem their FCC by end of December 2021, they will automatically receive a full refund equal to the original amount paid to Celestyal upon the voucher’s expiration. Celestyal Cruises will automatically send the FCC voucher directly to guests or their travel agents, so there will be no need to call the contact centre other than to rebook.
CroisiEurope resumed river cruise services on the Rhône and the Danube and with its ocean ship in July. However, as a result of recent lockdowns across Europe, the line has suspended all sailings until early 2021.
In a statement the line said: “Customers affected by cancellations can rebook their cruise or receive a refund credit note valid for 18 months from the date of issue, which can be redeemed against bookings made before December 15, 2021, on any cruise subject to availability.”
Crystal has cancelled all ocean, river and yacht sailings until the end of 2020. Sailings on Crystal Esprit are cancelled until March 14, 2021; Crystal Symphony and Crystal Serenity until March 25, 2021. Crystal’s first scheduled river cruise departure is the March 26, 2021 voyage on Crystal Bach.
Crystal is providing all affected guests with credits equal to 125 per cent of the cruise fare paid on fully-paid reservations – along with a refund of port charges, taxes and fees paid, and any air and hotel packages booked through Crystal. For guests who have not fully paid, the credit will then be based on the deposited amount. Credits are valid on any Crystal experience (ocean, river, yacht or expedition) embarking through December 31, 2023.
For river sailings, guests can move their current 2020 reservation, including all payments made, to an equivalent sailing during the same time period in 2021, with price protection on the cruise fare and port charges – representing a significant value for them. If a guest chooses not to rollover their cruise to a 2021 river sailing, they may transfer their reservation to any Crystal experience (ocean, river, yacht or expedition) embarking up to December 31, 2023 at prevailing rates. All monies paid will be transferred to the new reservation.
Cunard has suspended operations until March 25, 2021 for Queen Elizabeth; April 18, 2021 for Queen Mary 2 and May 16, 2021 for Queen Victoria.
Guests with a holiday affected will automatically receive a 125 per cent future cruise credit (FCC). FCCs may be used for any sailing up to the end of March 2022.
Disney Cruise Line has suspended cruises until January 31, 2021.
Guests booked on affected sailings who have paid their reservation in full will be offered the choice of a future cruise credit (FCC) or a full refund. Guests who have not paid their reservations in full will automatically receive a refund of what they have paid so far. Affected guests and travel agents will receive an email from Disney Cruise Line outlining details and next steps.
The Scenic Group is offering booked guests a flexible future travel credit (FTC) valued at 110 per cent of monies deposited on any affected river and cruise booking and 100 per cent of monies deposited on any affected land tours. Guests will be offered a FTC that can be applied to any new or existing booking across the portfolio of brands through to June 30, 2023. The FTC is fully transferrable to another guest. Should a guest be unable to travel by June 30, 2023, they will be given a refund.
Fred Olsen Cruise Lines has replace Black Watch and Boudicca with Borealis and Bolette,newer acquisitions from Holland America Line.
Fred Olsen has currently suspended its sailings as follows: Balmoral (suspended to February 2, 2021); Borealis (April 23, 2021); Bolette (March 5, 2021); Braemar (April 1, 2021).
G Adventures has suspended all cruises until January 31, 2021, including the 2020-2021 Antarctic season aboard the G Expedition.
All UK travellers booked on a tour who do not wish to rebook their trip to a later date will receive a fully-protected refund credit note for 100 per cent of the amount paid for all booked tour services, including pre- and post-night accommodation and transfers, as well as an additional 10 per cent travel credit as a gesture of goodwill, to be used on any tour departing up to two years from the end of the month of their tour’s suspension. If the traveller desires a cash refund this will be provided to them as soon as possible, and no later than January 31, 2021. G Adventures is offering a Book With Confidence policy, which lets them cancel and rebook their tour closer to the time of departure.
Holland America Line has cancelled all cruises until March 31, 2021.
In July, the line announced that Maasdam, Veendam, Rotterdam and Amsterdam would leave the fleet this year. Most cruises aboard these ships have been cancelled. The 2021 Grand Voyage has been cancelled and moved to 2022, where it will operate on board Zaandam. Rotterdam’s Grand Africa Voyage in October 2021 will now take place aboard Zaandam on the same dates.
Guests who have paid in full will receive a 125 per cent future cruise credit of the base fare paid. Those who have not paid in full will receive a future cruise credit double the amount of the deposit paid for the cruise.
Hurtigruten has resumed coastal sailings in Norway, but expedition sailings have been postponed.
Voyages to Antarctica are cancelled until March 2021. Expedition itineraries aboard MS Fram, MS Fridtjof Nansen and MS Roald Amundsen are cancelled until May 2021. Expedition sailings on MS Trollfjord are cancelled indefinitely.
Marella Cruises has cancelled all sailings mid-February, 2021.
All customers whose bookings are impacted by the changes will receive a refund credit and up to 10 per cent incentive of the total value of their booking, or they can request a cash refund via an online form on the Tui website.
MSC Cruises has suspended cruise operations until March 31, 2021 for its Caribbean voyages from North America. The line restarted limited cruises aboard MSC Grandiosa, but cruises for non-Schengen countries are cancelled until March 20, 2021. It is due to restart in Japan in April 2021.
MSC Cruises UK & Ireland is offering guests affected by the cancellations a future cruise credit of 125 per cent to be used on a future cruise through to the end of 2021.
Norwegian Cruise Line has suspended operations until March 31, 2021.
Passengers booked on voyages up to October 31, 2021 can cancel up to 15 days in advance without penalty.
Oceania Cruises has cancelled all cruises until March 31, 2021.
P&O Cruises has cancelled all cruises until April 2021.
Paul Gauguin Cruises has suspended sailings until March 6, 2021.
Ponant has suspended all cruises up to April 2021.
Princess Cruises has cancelled sailings until May 14, 2021. Voyages longer than eight days calling at a US port have been cancelled until November 1, 2021. Cruises to Japan are cancelled until June 25, 2021. Cruises in and out of Australia and New Zealand are cancelled until May, 2021.
Additionally, Princess has cancelled its 2021 world cruise voyages aboard Island Princess and Pacific Princess, including all related sub-segments. The world cruise aboard Sea Princess that is scheduled to depart in late-May, early-June is still going ahead at this time.
Sun Princess and Sea Princess have left the fleet and all future sailings on both ships have also been cancelled.
Guests currently booked on these cancelled voyages who have paid Princess in full will have the option to receive a refundable future cruise credit (FCC) equivalent to 100 per cent of the cruise fare paid plus an additional non-refundable bonus FCC equal to 25 per cent of the cruise fare.
Regent Seven Seas Cruises has suspended its global cruise operations until March 31, 2021.
Riviera Travel has cancelled all cruises until March 26, 2021.
Royal Caribbean International has cancelled all sailings until April 30, 2021, excluding sailings from Singapore on Quantum of the Seas.
Saga has cancelled all cruises on the new Spirit of Adventure until May 3, 2021 and on Spirit of Discovery until April.
Seabourn has paused global operations until 2021, with Seabourn Encore cancelled until May 28, 2021; Seabourn Ovation until April 18, 2021; Seabourn Quest until November 6, 2021 for voyages longer than seven days and calling at a US port; Seabourn Sojourn until May 24, 2021, including the 2021 World Cruise; Seabourn Odyssey until November 5, 2021, apart from seven-day Alaska/British Columbia and Pacific Coast sailings.
In addition, the line has announced a further delay to its new purpose-built expedition vessel, Seabourn Venture, until December 2021.
Guests with impacted cruises will receive a future cruise credit. If they’ve paid in full they will receive 125 per cent credit of the cruise base fare. If a deposit has been paid guests will receive 125 per cent of the deposit paid, plus $300 on board credit per suite.
Silversea has suspended operations until April 1, 2021.
Titan has suspended all tour and cruise departures until January 31, 2021.
Uniworld has suspended all river cruises until March 2021.
Viking has suspended all ocean and river cruises until March 31, 2021.
For passengers booked on one of the cancelled sailings, Viking is offering future cruise credit (FCC) of 125 percent of the fare paid or a refund equal to the amount paid. Passengers have 24 months to use their FCC. If passengers opting for FCC are then unable to use their voucher, Viking will automatically send a refund equal to the original amount paid.
Virgin Voyages has postponed the inaugural season of its first ship Scarlet Lady until May 9, 2021 and for its second ship, Valiant Lady, until November 14, 2021.
Those booked on a cruise that has been cancelled can opt for 200 per cent in future cruise credit (FCC) which can be applied to another sailing, up to $500 in onboard credit, or 100 per cent refund, plus 25 per cent FCC on the value paid to use for a future booking. Bookings made prior to December 10, 2021 for sailings in 2021 and 2022 will be eligible for cancellation up to 48 hours in advance, with a full credit given.
Windstar has suspended all cruise operations until May 2021. Wind Spirit will resume sailing on May 6, 2021; Star Breeze on May 15, 2021, Star Legend on May 1, 2021; Wind Star on May 22, 2021; Wind Surf on May 9, 2021; and Star Pride on July 14, 2021.
Guests on cancelled cruises receive the choice of a future cruise credit valued at 125 per cent of all monies paid to Windstar Cruises or a refund equal to the amount paid on the Windstar booking. Guests have 24 months to book and embark on any available Windstar cruise using their future cruise credit. In addition, Windstar has launched a new Travel Assurance Booking Policy, which is applicable to new and existing cruises departing until December 31, 2021. Travellers who cancel a cruise booking up to 15 days prior to departure will receive a 100 per cent future cruise credit to be used on another Windstar departure within one year of the issue date of the credit. The offer is for cruise fares only.